Privacy Policy
Effective Date: October 2026
1. Information We Collect: We collect business contact information (Full Name, verified Email Address, Phone Number, GSTIN, Business Name) upon account registration for identity verification and corporate tax-compliant invoice generation.
2. Cryptographic Credential Protection: Account passwords are encrypted using strong bcrypt hashing (12 rounds). Developer API tokens are stored solely as one-way SHA-256 cryptographic hashes. Secondary security PINs are protected with isolated comparisons.
3. Message Data Retention & Isolation: Messages routed through our gateways are processed in isolated tenant tables for delivery confirmation, auditing, and carrier telemetry. Api Partner and Bigpay India Private Limited never sell, market, or share customer audience lists with third parties.
4. Session & Security Auditing: For account defense, we record IP addresses, user-agent signatures, and device metadata during authentication to power our real-time audit log and instant multi-device session revocation features.
5. Data Protection Officer & Redressal Desk: In accordance with the Information Technology Act, 2000, the Information Technology Rules, 2021, and the DPDP Act, 2023, queries, data correction requests, or consumer redressal communications should be directed to our designated support desk:
Customer Support & Redressal Desk
Nodal Desk: Authorized Customer Support
Entity: Bigpay India Private Limited
Official Email: support@bigmis.in
Helpline: +91 81890 00600
Postal Address: Vill- Patan, Post- Patan, Bighapur, Unnao, Uttar Pradesh - 209867, India